Returns & Exchanges

At Smoke Cartel, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for unused items in their original packaging. Please note that for hygienic reasons, any item that has been used cannot be returned or exchanged.

Return Process

• 1.
  Initiate Your Return

  Contact our support team or visit our online returns portal with your order number and email address to start the process.

• 2.
  Pack Your Items

  Carefully place the unused product in its original packaging, ensuring all accessories and manuals are included to avoid restocking fees.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location.

• 4.
  Receive Refund or Credit

  Once our warehouse inspects the returned item, we will issue a refund to your original payment method or provide store credit within 5-7 business days.