Frequently Asked Questions
Everything you need to know about your Smoke Cartel experience.
How do you ensure discreet shipping?
We prioritize your privacy. All orders are shipped in plain, unmarked boxes or mailers with a generic return address that does not mention Smoke Cartel or the nature of the products.
What is your return policy for glass items?
We offer a 7-day return policy for unused items. If your glass arrives damaged, please take photos immediately and contact our support team within 48 hours of delivery for a replacement.
How long does domestic shipping take?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your gear delivered faster.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. For your security, all transactions are encrypted and processed through secure gateways.
Do you offer a glass protection warranty?
Yes, we offer an optional GlassGuard protection plan at checkout which covers accidental breaks and provides you with a one-time replacement or store credit.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package's progress.